Privacy Policy

1. Introduction

ByHolla Services ("we", "us", "our") is a licensed HVAC contractor based in Lagos State, Nigeria, serving all of Lagos. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, contact forms, WhatsApp communications, and services.

2. Information We Collect

We may collect the following types of information:

• Contact form data: Your name, phone number, service needed, and any message you provide when requesting an estimate.
• WhatsApp communications: Messages and contact details shared when you chat with us on WhatsApp.
• Site analytics: Anonymous data such as pages visited, browser type, and device information, used to improve our website.
• Phone call information: Your phone number when you call us for service or inquiries.

3. How We Use Your Information

• To respond to your estimate requests and service inquiries.
• To schedule and deliver HVAC installation, repair, and maintenance services.
• To send follow-up messages about your service or maintenance plans.
• To improve our website and customer experience.
• To comply with legal obligations.

4. How We Protect Your Data

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. Your contact form submissions are transmitted securely and stored in our customer management system. We do not sell or rent your personal information to third parties.

5. WhatsApp Communications

When you contact us via WhatsApp, your phone number and message content are processed by WhatsApp and by our team. We use this information solely to respond to your inquiry and provide HVAC services. Standard WhatsApp data and messaging rates may apply.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at info@byhollaservices.com.ng or call +234 803 847 8315.

7. Cookies

Our website may use cookies to improve your browsing experience and collect anonymous analytics. You can disable cookies in your browser settings, though some features may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: +234 803 847 8315
• Email: info@byhollaservices.com.ng
• Location: Lagos State, Nigeria, serving all of Lagos